Refund policy
Naturally Noted Return & Refund Policy
Returns & Exchanges
Many Naturally Noted products are created especially for you when your order is placed. Because these items are made to order, we do not accept returns or exchanges for changes of mind, accidental orders, or incorrect selections made at checkout.
Please review your order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
We want your Naturally Noted order to arrive just as it should. If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at hello@naturallynoted.com within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
Once we review the information, eligible orders may be replaced or refunded as appropriate.
Lost Packages
If your package appears to be lost in transit, please contact us at hello@naturallynoted.com within 30 days of the estimated delivery date so we can investigate the shipment and determine the appropriate resolution.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order reshipped.
Cancellations & Order Changes
Because orders may enter production shortly after they're placed, changes or cancellations are not guaranteed. If you need to request a change or cancellation, contact hello@naturallynoted.com as soon as possible. Once production has begun, an order may no longer be eligible for cancellation.
Questions
For questions about an order or this policy, contact us at: